Dynamics 365 brings together CRM and ERP functionality - integrated with Office 365, Power BI and Cortana Intelligence, plus other Microsoft products – to provide a unified working experience across business processes.
Worldwide studies have shown that up to 40% of working time is wasted by switching between applications. Dynamics 365 is designed to reduce that wasted time, to make everyone more productive, more effective and to make better business decisions every day.
How? The software is designed in a modular way – so applications can be easily and independently deployed to employees with different business needs, but Dynamics 365 uses a Cloud-powered “single version of the truth” data model so it operates seamlessly - not as a stand-alone point solution that serves the needs of only a certain part of your business.
It does this by removing the divide between traditional ERP and CRM functionality into a unified, multi-functional application with specific business processes designed for Sales, Marketing, Finance, Customer Service, Field Service, Operations, Project management and more – for all the roles and business units across your business.
Dynamics 365 integrates modular applications (think Lego bricks) that you can buy to suit the requirements for the different roles and functions, and the processes, within your business.
This flexibility doesn’t create siloed applications and business units however! On the contrary, Dynamics 365 uses a Cloud-powered “single version of the truth” data model so it operates right across any organisation.
So, from within the Dynamics 365 Enterprise Edition, you could implement Dynamics 365 for Sales in your sales teams and Dynamics 365 for Operations in your finance department.
Then, for example, you can automatically update manufacturing and supply chain schedules for more cost effective and responsive planning and delivery.
At the same time, as sales create and deliver quotes and contracts, finance can ensure the correct tax rules, pricing & discount calculations (or whatever is needed) are in place, and automatically update forecasts for more accurate and cost effective planning and reporting.
And basically they can do all of this from within Outlook.....
Don't forget that you can also just start with Dynamics 365 for Sales or Dynamics 365 for Operations or another of the applications, to get familiar with Dynamics 365.
All this is done with complete visibility within a single system, without the need to switch between multiple applications and different software suites.