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Flight Centre Travel Group Takes Off with Microsoft Dynamics 365

It all started with two veterinarians and a double-decker bus called Argus in 1973. In 1974, Top Deck Travel was born, and by 1975 it was running successful tours to different European locations. By March of 1982, they decided to set up a travel agency in Sydney based on the discounted airfares model seen in London at the time. Soon after, Flight Centre Limited was incorporated and the first Flight Centre store was opened.


Now, Flight Centre Travel Group (FCTG), headquartered in Brisbane, Australia, is one of the largest Travel Agency networks in the world. They operate with a team of over 20,000 over the span of 23 countries worldwide, with the company processing transactions valued at more than $20 billion AUD globally. As a travel business, it is pertinent that they deliver amazing experiences to their employees, customers, and partners. For that reason, it is vital that their business-critical ERP works reliably, securely, and continually.

The relationship between SaaSplaza and FCTG dates back to 2015 when SaaSplaza successfully implemented Dynamics AX 2012 on Azure. With FCTG’s desire to upgrade to Dynamics 365 Finance & Operations, it was a natural progression to continue working together with SaaSplaza based on the successful collaboration and support during the last 3 years.

Collaboration with Dynamics 365 Finance & Operations

With multiple worldwide locations, Flight Centre Travel Group was looking for a provider who understood the importance of their business, as well as a provider who would:

  • Manage their mission-critical ERP application with a global 24/7 presence
  • Migrate from Dynamics AX to Dynamics 365 Finance & Operations with no business disruption
  • Act as a single point of contact within a multi-vendor environment
  • Be flexible and adaptive to changing business requirements and conditions

24/7 Support, Managing Suppliers and Business-Critical Application Releases

One of the biggest concerns that Flight Centre Travel Group had were potential delays and accountability issues. Flight Centre Travel Group knows SaaSplaza rises to the occasion and takes responsibility to fix issues resulting from a multi-vendor environment or stemming from multiple integrations to several other applications.

In the nature of a true partnership, having an active party like SaaSplaza to manage all vendors cuts down the resolution time during an outage from days to hours and minutes. With deep expertise and experience in Azure and Dynamics 365, SaaSplaza is able to perform triage and quickly identify the root cause.

Using enterprise-grade 24/7 Dynamics Managed Services, SaaSplaza provides FCTG end-to-end management of their full ERP application based on Dynamics 365 Finance & Operation giving them peace of mind and a single point of contact.

SaaSplaza also creates and manages several development and test environments which allow Flight Centre Travel Group to ensure all changes are thoroughly tested. This is to minimise any potential downtime of business-critical systems, causing potential significant cost to the business.

Using the proprietary CloudCARE methodology, SaaSplaza also advises and consults Flight Centre Travel Group to continuously optimize their Dynamics 365 performance and cost.

Flight Centre Travel Group CIO Leonard Donaldson explains,

This partnership with SaaSplaza allows us to focus on the business aspects of the Travel Application and further frees us of managing multiple vendors and attending to ownership and accountability issues. SaaSplaza truly manages everything and acts as a single point of contact for us.”